Não é possivel cancelar assinatura[Translation-Subscription cannot be canceled]

If the problem continues it would be better for you to get in touch and they can gladly see the origin of the problem for which you cannot cancel, a question .... have you already confirmed if you have
any pending charges?

https://beta.support.xbox.com/help/...ions/cancel-recurring-billing-or-subscription

Hello Humble,

Thanks for coming to the forums. We recommend first try turn off the auto renew, then cancel the subscription. If it is on auto renew it will not allow you to cancel until you turn auto renew off. If still having issues we recommend to request a call from
support so they can assist you in this issue.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hi Joao,

Thanks for reaching out to the forums. We see you want to cancel a subscription. When cancelling a subscription, you need to turn off the auto renew first. Once that is off, then a subscription can be cancelled. Here is a guide to
turn off recurring charge.

Thanks,

Brad

Não estou conseguindo cancelar a assinatura, pois não aparece o botão de cancelamento, e não gostaria de assinar novamente, pois não estou usando, então gostaria que cancelassem por favor

[Translation - I am not able to cancel the subscription, as the cancellation button does not appear, and I would not like to subscribe again, as I am not using it, so I would like you to cancel please]

Como você está tentando pagar por isso? Não é possível usar o saldo da conta Microsoft/Xbox para pagar por serviços de assinatura.

[Translation - How are you trying to pay for this? You cannot use the Microsoft/Xbox account balance to pay for subscription services.]

Salve Leandro tudo bem?

O crédito pode ser usado se a dlc está disponivel na loja, creio que diretamente no jogo não é possivel.

[Mod Translation - Salve Leandro tudo bem?

O crédito pode ser usado se a dlc está disponivel na loja, creio que diretamente no jogo não é possivel.]