nao consigo resgatar cartao live gold[I can't redeem a live gold card]

olá eu tinha uma assinatura game pass no meu cartao pré pago porem na data de renovaçao ele nao tem saldo suficiente,com isso nao consigo resgatar meu cartao presente d live gold de 3 meses e nao consigo comprar nada quero!tem como eu pagar a game pass com
o cartao pre pago da live gold? nao quero mais a game pass

[Translation - hello i had a game pass subscription on my prepaid card but on the renewal date it doesn't have enough balance, so i can't redeem my 3 month live gold gift card and i can't buy anything i want! i can pay for the game pass with live
gold prepaid card? I don't want a game pass anymore]

:)