não consigo jogar meus jogos (i can't play my games)

Não consigo me conectar em nenhum jogo multijogador de nenhum jogo, nem em dispositivos móveis nem no próprio console, como posso resolver ??

[Tradução - não consigo me conectar a nenhum jogo multijogador de nenhum jogo, seja em dispositivos móveis ou no próprio console, como posso resolver?]

nao consigo jogar Minecraft online com meu primo

-[Translation - I can't play Minecraft online with my cousin]

Was in middle of conversation with support and got disconnected how do i get back to the chat

Meu compromisso é a 5 mídia digital mas não consigo jogar não dá ela dá erro na DLC não tem como trocar outro jogo não

Ola eu tentei mudar minha Nat de moderada para aberto para poder jogar com um amigo meu mas agora meu fone não transmite o audio mas a caixa de som da tv transmite e ainda não jogar certos jogos com ele o tipo de nat dele e estrito o meu era moderada o xbox
diz que a nat esta aberta mas não. Consigo ouvilo por fones de ouvido e não consigo jogar porfavor ajudeme.

[Translation-Hello I tried to change my Nat from moderate to open to be able to play with a friend of mine but now my phone does not transmit the audio but the tv sound box transmits and still does not play certain games with it the kind of nat of
it and strict mine was moderate the xbox says that the nat is open but not. I can hear you from headphones and I can't play please help.]

Eu não consigo jogar com meus amigos no minecraft

Hello fellow gamer,

We thank you for bringing this inquiry to our forums community, and understand that this concerns an inability to play some games on your Xbox One console.

You mentioned that two of the three games have been cancelled or refunded that had previously been pre-orders. If you do have questions about how pre-orders work, please review our
pre-order Xbox One digital games in the Microsoft Store support article.

Beyond this, the buying digital games on Xbox One FAQ does state the following:

I’m having problems playing a digital game I just purchased. What should I do?

If you’re having trouble downloading your game, see
Troubleshoot slow game or app downloads on Xbox One.

If you’re having problems playing a game, go to the
Game titles page and find your game. You'll find troubleshooting information on the game's page.

Try using this information and let us know if this helped.

Best wishes!