Não consigo formatar meu Xbox One[I can't format my Xbox One]

Diego Fernandes Leal · Jan 15, 2020

Há cerca de um ano meu console apresentou um problema em que ele ligava porém não iniciava. Levei numa assistência técnica e o técnico não conseguiu resolver o problema também. Ele achou que meu HD estava com problema, mesmo depois de trocar ele não conseguiu
formatar o console. O problema é o mesmo que eu tive em casa. Ao formatar, tanto usando um flash card quanto pelo próprio console, a atualização congela em 86% todas as vezes. O que devo fazer?

[Translation - About a year ago my console had a problem that it was calling but not starting. I took a service desk and the technician couldn't solve the problem either. He thought my hard drive was in trouble, even after swapping it could not format
the console. The problem is the same as I had at home. When formatting using either a flash card or the console itself, the update freezes by 86% each time. What should I do?]

:)

Diego Fernandes Leal

I tried to find a Microsoft Service center, but i live at São Paulo in Brazil and there are not any of it in here... So I sent to a known place but they couldn't solve my problem.

WPAK

Web translation:

I can't format my Xbox One

About a year ago my console had a problem that it was calling but not starting.
I took a service desk and the technician couldn't solve the problem either.
He thought my hard drive was in trouble, even after swapping it could not format the console.
The problem is the same as I had at home. When formatting using both a flash card and the console itself, the update freezes by 86% each time.
What should I do?

Response:

Hi there,

what exactly do you mean with 'even after swapping it' ?

If you yourself changed the hard drive or you had somebody else (different from the official MS service centers) do it, then I'm afraid it will be difficult to advise on what to do, since it's not allowed to discuss self made repairs.

If it was replaced by the Microsoft Service center, then I suggest contacting Xbox Support again since the repair is not working.

RafaelMouraB-DB3E4E3

Boa tarde Diego!

Já verificou este link de suporte?

[Translation - Good afternoon Diego!

Have you checked this support link?]

https://beta.support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Victor2003BR

Eu ainda não consigo baixar os jogos de xbox 360 no meu xbox one. Aparece o mesmo aviso.

______________________

[Translation- I still can't download xbox 360 games on my xbox one.
The same warning appears.]

marceleycappelletto

Alguém pode me ajudar com o microfone no Xbox One jogando fortnite, por que no meu fone eu consigo escutar mas não consigo falar, os meus amigos não me escutam mas eu escuto eles e o meu fone funciona perfeitamente em chamadas de outras mídias. Preciso de
ajuda, obrigado.

[Translation-Can anyone help me with the microphone on Xbox One playing fortnite, because on my phone I can hear but I can not talk, my friends do not listen to me but I listen to them and my phone works perfectly on calls from other media. I need
help, thank you.]

Não consigo formatar meu Xbox One[I can't format my Xbox One]