Não consigo acessar meus jogos e meu ea acess[Translation-I can't access my games and my ea...

Olá Victor.

Lamento o transtorno que esta situação está lhe causando.

Seja muito bem vindo(a) a comunidade. Espero poder ajudá-lo(a) da melhor forma.

Este canal é direcionado a situações envolvendo o Outlook, entretanto, afim de lhe ajudar sugiro que siga as instruções indicadas no artigo lincado abaixo:

https://support.xbox.com/pt-BR/xbox-one/errors/...

Sugiro que também consulte as informações contidas na thread lincada a seguir:

Obs: Conteúdo na língua inglesa.

https://answers.microsoft.com/en-us/xbox/forum/...

Esta informação lhe ajudou nesta situação? Se sim, indique abaixo para que outros usuários vejam que esta informação é útil.

Estarei a disposição sempre que precisar.

Att.

Diego Candido

Especialista independente

[Translation-Hi Victor

I regret the inconvenience this situation is causing you.

Welcome to the community. I hope I can help you the best.

This channel is intended for situations involving Outlook, however, in order to help you I suggest you follow the instructions given in the linked article below:

https: //support.xbox.com/en/xbox-one/errors / ...

I suggest you also refer to the information contained in the following lynched thread:

Note: Content in the English language.

https: //answers.microsoft.com/en-us/xbox/forum / ...

Did this information help you in this situation? If so, please indicate below for other users to see that this information is helpful.

I will be available whenever you need.

Att.

Diego Candido

Independent Expert

Bom dia Diego, problema ainda persisti. não consigo acessar nenhum comendo online e nem mesmo os jogos que eu comprei na MS, faz 2 dias que estou tentou jogar e não consigo.

[Translation-Good morning Diego, problem still persisted. I can not access any eating online and not even the games I bought in MS, 2 days ago I am trying to play and I can not.]

Olá,

fiz isso a uns dias atras e nao resolveu, vou fazer de novo e ver o que da.

Obrigado

[Mod Translation - Hello,

I did it a few days ago and it did not solve, I will do it again and see what gives.

Thanks]

Hey Victor,

Thank you for keeping us updated. Is your Xbox One enrolled in the
Xbox Insider Program? We recommend completing
a soft factory reset. This type of reset will keep your games and applications installed, but it will remove all the profiles from the console. Therefore, the email address and password of these accounts must be known before this step is taken. Be sure
to let us know the results!

Hello Victor,

Thanks for all the replies. The error in question is in relation to the subscription to EA access. We recommend first make sure your subscriptions are all active. On the Xbox console go to settings>account>subscriptions if they are all good they will say
expires on (then date). if they are expired they will say expired on date. If all is good try

uninstalling and reinstalling the profile. If continue to have issues you will need to reach out to EA as it is their subscription.

Thanks,

Brad

Olá,

O erro não so com a Ea Acess, meus jogos nao carregam no pronto para instalar e também jogos comprados que nao sao da Ea nao pegam (Exemplo: NBA2K). ja fiz teste de rede e deu tudo Ok. sinceramente nao seu mais o que fader.

-[Translation - Hello,

The error is not only with Ea Acess, my games do not load ready to install and also games purchased that are not from Ea do not catch (Example: NBA2K).
I have done network test and gave it all Ok. honestly its not what fader anymore.]

Hello Victor,

Thanks for all the replies. The error in question is in relation to the subscription to EA access. We recommend first make sure your subscriptions are all active. On the Xbox console go to settings>account>subscriptions if they are all good they will say
expires on (then date). if they are expired they will say expired on date. If all is good try

uninstalling and reinstalling the profile. If continue to have issues you will need to reach out to EA as it is their subscription.

Thanks,

Brad