nao consigo acessar a pagina de inicio[Translation-I can't access the home page]

Hi Aiko,

Thanks for coming to the forums with your issue. Are you able to navigate to the settings? If so you can try a

soft factory reset. This will repair any OS files that may be corrupt.

Thanks,

Brad

Can you test on another internet connection or another user profile?

thanks a lot XBF Brad.

Yes I did the soft reset but the problem continue. Then I noticed the right side button was stuck thus forcing the selected options always to the right. Thats why I couldnt select Home which is at the left side of the Store option.

silly thing but kept me busy for hours.

thks

Olá, você pode acessar a pagina do seu perfil da conta e lá vai ter um local onde você pode redefinir a sua senha, para um passo a passo mais detalhado você pode acessar a pagina de suport onde lá lhe guiara para efetuar tal processo.

[Mod Translation - Hello, you can access the page of your account profile and there will be a place where you can reset your password, for a more detailed step by step you can access the page of suport where there guides you to perform such process.
]

Pelo PC, eu consigo, pelo celular não. E eu vou pra conta do Xbox 360 de um amigo que eu usei anos atrás.

Não consigo acessar pelo app, também.

[Translation-On the PC, I can do it, not by mobile. And I'm going to go to a friend's Xbox 360 account that I used years ago.

I can't access the app, either.]