"name your game" error

I tried to redeem the forza 6 on a "name your game" card that i bought in a pack with a new Xbox one. It said i was uneligible to redeem (im guessing its because im 14). Afterwards, I got dad to try with his account, and it said it was already redeemed.
now i cant access the game.

:)

 

XBOX Name Your Game Issue"

For help with the Name Your Game offer, you need to fill out the form on the bottom of the offer's FAQ -

microsoft.promo.eprize.com/.../faq.html

 

XBOX Name Your Game Issue"

I purchased an Xbox one one 3/2/16. The one I purchased came with a free game that was supposedly redeemable by entering a code on the Xbox name you game website. . I followed the directions and entered the code that came with the Xbox. The direction informed
me that another 25 digit code would be emailed to my [Mod Removed - Please do not post personal information on these public forums.]. I've waited hours and no code came. I called support and got the run around. I was told it could take up
to 24 hours.. yet I still have no code. The Xbox tech support guy who helped me said I could get it resent by a link he emailed me,which this is that link.. please help.. my patients is running thin..

 

For help with that offer, you would need to fill out the form on the bottom of the offer's FAQ -

microsoft.promo.eprize.com/.../faq.html