name your game bundle: never got the game

baught a new xbox one with name your game bundle then put in code to chose a game then never got a response

:)

 

Didn't receive redeemable code from my name your game bundle

I 'receive the redeemable code for Forza motorsport 6. I got the name your game bundle, I went onto xbox.com/name-your-game.com, filled out all of the correct information and never received the 25 character code in my email for me to install my game.

 

Never received Game Code From the Name Your Game Bundle

We no longer have the redemption code as we entered it already and then tried once again after we never received the subsequent email with the game code, and the system would not allow us to enter the same redemption code twice. The redemption code card
has been thrown away at this point. I have to say that your customer service had been one of the worst that I've EVER dealt with! This is ridiculous, that I've had to tell this same story 7 times now. Just send a new game code to our email address on file.
You can clearly see that the free game was never downloaded to our system. I'm starting to loose my patience!

 

Hey there, dimes droppin3! We're unable to assist with this promotion, as it's ran by the same team that runs the Rewards program. You will want to hit the
FAQ|Contact Us link on the
Name Your Game page to reach out to them and get assistance. Thanks for understanding!