name change wont work

xItzGF2PvP · Jun 29, 2022

OK so im trying to change my name on xbox live I use my Microsoft account balance and it gives me an error message saying "We cant process ur payment. Contact Microsoft support." how do I change name

:)

SoRoSparrow

Thank you but i have checked and that name is not taken I will try xbox support but if there is a way to web chat with a real person that would be nice thank you

I believe there is a webchat, head over to:

https://support.xbox.com/en-US/

There's also options in

https://support.xbox.com/en-US/contact-us

Hope this helps,

Sparrow

xItzGF2PvP

Thanks for hel;ping i have figured out that it is the website I changed my name on m,y xbx and its fixed thank you tho

xItzGF2PvP

Thank you but i have checked and that name is not taken I will try xbox support but if there is a way to web chat with a real person that would be nice thank you

61590633-b111-4c2a-b

either way, if the name was taken you can still use it because it will add numbers at the end like EXAMPLE#34567

SoRoSparrow

Hey there!

Perhaps try contacting the support team about the issue regarding on that name change with the error not being able to proceed payment.

Here's a link for you: https://support.xbox.com/en-US/

Simply Sign in, and go through the stages which I think it would be the billing.

Have you tried anything else?

Also is the name taken as well, maybe that's another reason why its not gone through.

Hope this helps

Kind Regards
Sparrow

name change wont work