MyVIP (You're 0% of the way to your next Star)

Hello jeff1205,

From our FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2017 to boost your starting 2018 MyVIP Star Rank, which will be based on your overall spend between January 1 to December
31, 2017.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

Since you did not have enough eligible spending to be placed at a 4 star level after the recalibration, you were placed at the three star level and your progress was set to the default state.

MyVip progress resets every year. The last reset on was on January 1st, 2017. The types of purchases that are not eligible for MyVip include pre-orders, in-game consumables, and subscription purchases. Unless you have made purchases that do not fall within
those criteria then you may just be seeing the normal yearly progress reset.

Hi raging ice hole. Smwutches is correct. We've checked your MyVIP and your total comes out to $580.25, which puts you at 96% on your way to unlocking your next Star level.

Hello Caesisus6,

There are two ways to earn Rewards Credits. One is the completion of the offers found on your MyMissions page. The only way to receive Credits for non-offer purchases is through MyVIP payback. However, in order to be eligible for MyVIP payback, you must
have at least one MyVIP star. To be promoted to your first star, you must make $300 in eligible purchases. Since you did not reach your first MyVIP star until your recent purchases, you have not received any Credits for your previous purchases, since your
purchases neither completed any offers or were made with a MyVIP star. You can view your MyVIP status at (https://rewards.xbox.com/myrewards/).

Since MyVIP payback is calculated as a monthly whole and placed as pending in your account midway through the following month, it is still too early to see Credits pending for your purchases in November which earned you your first MyVIP star.

Hi BlowYaFaceOff Z. We looked into your account and based on your eligible purchases, you have been properly placed in the MyVIP program. Keep in mind that consumables, pre-orders and console purchases do not count towards MyVIP.
You can see what qualifies in the
FAQ. In 2016, your eligible purchases came out to $309.83, which would place you in Star Rank 1 at the beginning of January 2017. Since January 1, 2017, your eligible purchases comes out to $553.38, which puts you at Star Rank 1. We will not be recalibrating
MyVIP Star Ranks for the next year, so you will still be on your way to Rank 2, which is at $600.