MyVip Star Rank not updating

I'm aware that the My Vip Star Rank is currently undergoing construction for 2017 but have just seen that mine has not updated since the 1/9/15! I'm ashamed to say that I'm most likely rank 5 after all the purchases since then , though I show as rank 1.
please look into this for me, seems how rank effects purchases ill feel cheated if this Is not rectified.

:)

 

MyVIP Star Rank Not Updating

Hi,

I posted earlier this week and was advised the following by
XBLRewards8

"

We have determined that some users were experiencing an issue due to some new purchase data we were receiving. We are deploying a hotfix to more accurately reward
MyVIP based off this new data. While this has not yet been updated live to users, I can confirm that your data under this new hotfix is being accurately Rewarded with MyVIP progress. We were incorrectly Rewarding you for past pre-orders, which have since been
removed. Apologies for the confusion. You should see this correct MyVIP progress within 2-4 days.

"

I now login and see my status is from 97% down to 30% or less.

Can you advise what happened as I was advised the correct MyVIP should be displayed yet now im missing a huge chunk of rewards!!

I cant link to my last post as they seem to have been deleted

 

MyVIP Star Rank Not Updating

I'm looking at my account now which is showing 95% now with credits pending however it doesn't seem to show my recent purchase which was last week which should shift me into the next bracket. (3 Star)

Can someone please advise?

 

Hello AUTOMATICDONKEY,

From our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Since the majority of your purchases are consumables (in-game currencies like Crowns, Zen, etc.) they were not eligible for MyVIP and may be why you were expecting a higher MyVIP progress.