MyVIP rewards not received

Wull Scott · Apr 5, 2018

I tried to redeem 3x 75 Platinum for Warframe from the MyVIP Vault on 02/04/2018 and haven't received them, despite them showing as redeemed.

:)

Dirrty-F6E1FAC1-AC4A-4278-B34C-F98E1C3FE8CF · Apr 5, 2018

MyVIP Gems Issue. Looking for help. Please assist.

Hello, I had received 500 MyVIP Gems reward from my points in January 2018 and did not get any notification that they expired and never received any emails of this reward being earned or would expire and lost these 500 MyVIP Gems that I never got to use
but rightfully earned. I am requesting to receive these back to my account in order to get a reward. Can someone please kindly assist?

Rhino Eclipse · Apr 5, 2018

Not getting Xbox Reward points.

On 5/6/2018 I requested 10,000 reward credits using the myvip points. However, I never received the reward. Please advise.

XBLRewards8 · Apr 6, 2018

Hello Wull Scott,

Since you can register into the vault with a email of your choosing, have you made sure to check your vault registered email? Also, we have had reports of users having their prizes filtered to their junk mail folders. Has your prize been automatically filtered
to that email junk folder?

Wull Scott · Apr 7, 2018

Hello ,

Since you can register into the vault with a email of your choosing, have you made sure to check your vault registered email? Also, we have had reports of users having their prizes filtered to their junk mail folders. Has your prize been automatically filtered
to that email junk folder?
Click to expand...

I have 2 email addresses I use regularly and the prizes are in neither of them. I checked my autofill settings and they are not for the email linked to my Microsoft account, so when it asked which email address I would like to use when claiming, it automatically
put in my secondary address, but as I said, there is nothing in the spam folder for that account either.

XBLRewards8 · Nov 3, 2018

Hello Wull Scott,

Our win fulfillment team has re-sent the prize to your vault registered email address. Be sure to also look in that email's junk mail folder, as we have had reports of user's emails from the vault being auto-filtered there.

XBLRewards8

Hello Lt Boulton,

As stated in the FAQ:

What will happen to my MyVIP Star Rank in Microsoft Rewards?

MyVIP Star Ranks are not part of the Microsoft Rewards program. If you are an Xbox Live Rewards member with a MyVIP Star Rank and you transition to Microsoft Rewards, you will receive special benefits in Microsoft Rewards for a promotional period through
December 31, 2018. Click here to learn more.

Since we have not yet transitioned to Microsoft Rewards, there is no reflection of your MyVIP Star Rank in Microsoft Rewards.

Wull Scott

Hello ,

Since you can register into the vault with a email of your choosing, have you made sure to check your vault registered email? Also, we have had reports of users having their prizes filtered to their junk mail folders. Has your prize been automatically filtered
to that email junk folder?

I have 2 email addresses I use regularly and the prizes are in neither of them. I checked my autofill settings and they are not for the email linked to my Microsoft account, so when it asked which email address I would like to use when claiming, it automatically
put in my secondary address, but as I said, there is nothing in the spam folder for that account either.

XBLRewards8

Hello Wull Scott,

Since you can register into the vault with a email of your choosing, have you made sure to check your vault registered email? Also, we have had reports of users having their prizes filtered to their junk mail folders. Has your prize been automatically filtered
to that email junk folder?

XBLRewards8

Hello Wull Scott,

Our win fulfillment team has re-sent the prize to your vault registered email address. Be sure to also look in that email's junk mail folder, as we have had reports of user's emails from the vault being auto-filtered there.

XBLRewards8

Hello Mindflayer1983,

Pre-orders are not eligible for MyVIP. While there was a special offer in September that allowed pre-orders for MyVIP, your pre-order was instead Rewarded by the Gears of War offer that was running at the time. Since purchases can only be Rewarded once,
you did not receive VIP payback that month as well. Since pre-orders do not qualify for MyVIP, you did not receive progress for your Call of Duty purchase, but you did get a punch on the Games on Demand punchcard.

MyVIP rewards not received