MyVip Redemption

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Furthermore, Xbox Live and Microsoft Rewards are two completely separate programs, so Xbox Live Reward activity will not show up on Microsoft Rewards and vice versa.

Hello Kal ElXxXGod,

If you are having issues with a card from the MyVIP vault, you should reach out to the cards' provider via the redemption page at (https://www.prepaiddigitalsolutions.com/).

I just realized I read your thread wrong. It's not possible to refund gems. Per the program's terms and conditions:

All redemptions for items from the MyVIP Vault Catalog are final and the MyVIP Gems will be deducted immediately from your Account.

No refunds will be provided on any item redeemed in the MyVIP Vault Catalog. If for any reason an item is received damaged, becomes unavailable, or cannot be fulfilled, Microsoft, in its sole discretion, will replace the item with one of equal or greater
value.

Hello sleeves21,

Pre-orders are not eligible for MyVIP. For reference, game consumables, pre-orders, and subscriptions are not eligible for MyVIP, as explained in our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar items. However,
the purchase or redemption of pre-order games, in-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, do not qualify.

The credits should show as pending on the MyRewards section of the site about 96 hours after you redeemed them. They will be deposited later this month.