MyVIP points awarded in February 2017 not reflecting Gold Status

Discus and support MyVIP points awarded in February 2017 not reflecting Gold Status in XBoX Rewards & Social to solve the problem; Greetings, This post is a follow-up to an issue previously reported in the following thread: Points missing on February 2017 Awards Statement I have... Discussion in 'XBoX Rewards & Social' started by AceHeart, Apr 11, 2017.

  1. AceHeart
    AceHeart Guest

    MyVIP points awarded in February 2017 not reflecting Gold Status


    Greetings,

    This post is a follow-up to an issue previously reported in the following thread:

    Points missing on February 2017 Awards Statement

    I have yet to see the duplicated credit event on my statement to reflect my Gold status for MyVIP points awarded in February 2017 as indicated by the support representative who answered my query. Your assistance would be greatly appreciated. Thank you.



    :)
     
    AceHeart, Apr 11, 2017
    #1
  2. ItsGameOverNow
    ItsGameOverNow Guest
    Can't redeem on Xbox

    I have 20,000 reward points. I want to redeem them on the Xbox store.

    Pending Credits

    Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.

    [table][tr][td]12/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]5,157 Credits [/td][/tr][tr][td]11/30/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]5,333 Credits [/td][/tr][tr][td]10/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]800 Credits [/td][/tr][tr][td]09/30/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]2,400 Credits [/td][/tr][tr][td]08/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]400 Credits [/td][/tr][tr][td]07/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]1,200 Credits [/td][/tr][tr][td]06/30/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]3,200 Credits [/td][/tr][tr][td]05/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]1,600 Credits [/td][/tr][/table]
     
    ItsGameOverNow, Apr 11, 2017
    #2
  3. ItsGameOverNow
    ItsGameOverNow Guest
    Can't redeem on Xbox

    I have 20,000 reward points. I want to redeem them on the Xbox store.

    Pending Credits

    Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.

    [table][tr][td]12/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]5,157 Credits [/td][/tr][tr][td]11/30/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]5,333 Credits [/td][/tr][tr][td]10/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]800 Credits [/td][/tr][tr][td]09/30/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]2,400 Credits [/td][/tr][tr][td]08/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]400 Credits [/td][/tr][tr][td]07/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]1,200 Credits [/td][/tr][tr][td]06/30/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]3,200 Credits [/td][/tr][tr][td]05/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]1,600 Credits [/td][/tr][/table]
     
    ItsGameOverNow, Apr 11, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    MyVIP points awarded in February 2017 not reflecting Gold Status

    Hello AceHeart,

    Apologies for the inconvenience. We have adjusted the ticket associated with your account, and you should see the Credits pending within the next 96 hours.
     
    XBLRewards8, Apr 12, 2017
    #4
  5. AceHeart
    AceHeart Guest
    Greetings,

    It has now been another month and the missing MyVIP gold credits from February 2017 have still not been added to my account. Your assistance would be greatly appreciated. Thank you.
     
    AceHeart, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    MyVIP points awarded in February 2017 not reflecting Gold Status

    Hello AceHeart,

    Apologies for the inconvenience. We have adjusted the ticket associated with your account, and you should see the Credits pending within the next 96 hours.
  7. AceHeart Win User

    MyVIP points awarded in February 2017 not reflecting Gold Status

    Hello ,

    Apologies for the inconvenience. We have adjusted the ticket associated with your account, and you should see the Credits pending within the next 96 hours.
    Greetings,

    It has now been another month and the missing MyVIP gold credits from February 2017 have still not been added to my account. Your assistance would be greatly appreciated. Thank you.

  8. XBLRewards8 Win User

    Xbl rewards is saying I'm not gold

    Hello EjectedBunny,

    We have deployed our resolution, and can confirm that you are now being recognized as a Gold member again, and that your delayed April payback was awarded at the Gold status. However, while reviewing your account, we see that you were incorrectly awarded
    at the Free level for March due to this issue with new Gold subscriptions. Apologies for the inconvenience. We will duplicate you March MyVIP event to reflect the double percent back you should have received as a Gold member. You should see this appear by
    the end of next week, at the latest.
  9. XBLRewards8 Win User

    Points missing on February 2017 Awards Statement

    Hello AceHeart,

    We are currently investigating your purchase. At the current time, we see that we are accurately tracking your Gold Status. Since your payback would be modified by your status, this is likely not the cause, since you currently do not have any payback, free
    or Gold, as you say.
  10. XBLRewards8 Win User

    Points missing on February 2017 Awards Statement

    Hello AceHeart,

    We see that payback has been awarded to your account, but since our calculations were using past data, your Gold status was not incorporated correctly. We will duplicate the Credit event in order to reflect your Gold status. You should see this adjustment
    by the end of next week. Apologies for the inconvenience.
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MyVIP points awarded in February 2017 not reflecting Gold Status

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