MyVIP Not Crediting

I have been a reward member for a while. I posted a question some time ago of which wasn't addressed. Namely my account not being credited as it should. My concern is threefold. The first issue is that my MyReward VIP bonus is not rebating me correctly.
As I fall within the 8% rebate "bracket" the amount I have been rebated just doesn't seem to add up. My second problem- I partook in the most recent Games on Demand promotional and haven't been credited anything. Lastly, I cannot seem to update the avatar
icon on my Xbox reward profile. My brother changed my avatar years ago as a prank and I cannot change it back. Any insight on this would be appreciative as it is quite embarrassing. Sorry for the lengthy essay. Any help would be most appreciated.

:)

 

Luggage not crediting

When I open all luggage the suitcase disappears without rewards being credited.

 

Rewards not crediting?!

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

 

Hello dragunrising,

From our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar items. However,
the purchase or redemption of pre-order games, in-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, do not qualify.

Therefore, your purchases of game consumables and pre-orders in recent months did not award payback.

Also from our FAQ:

—How do I earn Rewards with the Games on Demand Pre-Order Punchcard?

Earn 15,000 Rewards Credits when you pre-order three eligible (see descriptor in next question) Games on Demand titles in the Xbox Store between October 1, 2016 00:01 UTC and December 31, 2016 23:59 UTC. Please visit http://www.worldtimeserver.comor
another world time database to determine local time.

Since only your pre-order of Skyrim was within the offer period, you only received one punch, and therefore have not yet completed the punchcard.

Regarding your avatar, we pull that information from a 360 data stream. While we hope to change over to pull that information from the Xbox One, currently the only way to change that information is from your Xbox 360.