MyVIP missing?

Discus and support MyVIP missing? in XBoX Rewards & Social to solve the problem; Hey folks, I'm on MyVIP 6% (with the gold boost) but my account isn't showing anything for my £31.99 purchase of Cities: Skylines on 22nd April 2017.... Discussion in 'XBoX Rewards & Social' started by LCG, May 14, 2017.

  1. LCG
    LCG Guest

    MyVIP missing?


    Hey folks,

    I'm on MyVIP 6% (with the gold boost) but my account isn't showing anything for my £31.99 purchase of Cities: Skylines on 22nd April 2017.

    I waited until the day after release because I know sometimes there are troubles tracking if you buy something right after release where it counts it as a preorder and doesn't give you the rewards, but had hoped 24 hours would be enough.

    Are you able to see what's up?

    Thanks!

    :)
     
    LCG, May 14, 2017
    #1
  2. MerlinBruecke
    MerlinBruecke Guest
    VIP Gems

    Following VIP Gems didn´t receice.

    04.04.2018 200 MyVIP Gems

    03.03.2018 10 MyVIP Gems

    01.01.2018 100 MyVIP Gems

    02.02.2018 150 MyVIP Gems
     
    MerlinBruecke, May 14, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Unused VIP gems

    Hello Trademarkman,

    From the FAQ:

    What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



    You’ll have until 31 May 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until 15 June 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
    this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalogue once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.
     
    XBLRewards8, May 14, 2017
    #3
  4. Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE Guest

    MyVIP missing?

    April MyVip is delayed due to a bug. The deposit will be delayed. The staff will be able to confirm that you will receive MyVip for your purchase, but if when you made the purchase it said "Buy" and not "pre-order" then it is eligible.
     
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE, May 15, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello LCG,

    Apologies for the confusion. Due to an issue with some new changes on the Preview Program, we have delayed payback for April MyVIP. Once we can ensure that all our users are being appropriately Rewarded, you should see the Credits pending for the purchase.
    We have reviewed your purchase information, and can confirm that the steps you took to prevent any pre-order issues were successful; your purchase is being currently listed as a normal purchase, and not a pre-order.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Murphs-A47006C9-2185 Win User

    MyVIP missing?

    April MyVip is delayed due to a bug. The deposit will be delayed. The staff will be able to confirm that you will receive MyVip for your purchase, but if when you made the purchase it said "Buy" and not "pre-order" then it is eligible.
  7. XBLRewards8 Win User

    MyVIP missing?

    Hello LCG,

    Apologies for the confusion. Due to an issue with some new changes on the Preview Program, we have delayed payback for April MyVIP. Once we can ensure that all our users are being appropriately Rewarded, you should see the Credits pending for the purchase.
    We have reviewed your purchase information, and can confirm that the steps you took to prevent any pre-order issues were successful; your purchase is being currently listed as a normal purchase, and not a pre-order.
  8. Smwutches Win User

    Missing MyVIP Cashback

    You'll need to post in the support section of this forum in order for them to check into it for you. Keep in mind that VIP rebates would show as pending on the last date of the months they are for. Subscriptions, in-game consumables, preorders, and any content
    that counted towards other offers would not be included in your rebates.
  9. XBLRewards8 Win User

    Missing MyVIP Star

    Hello BobbyTastic,

    There was an unforeseen delay in receiving purchase information from our data source that caused purchases from the 28th to not be processed in time for our extra star calculation. We have created a hotfix for this issue, and we can see your promotion completing
    successfully on our database. You should see your extra star appear once we upload this data to the website. This should occur within the next few days. Apologies for the inconvenience.
  10. XBLRewards8 Win User

    MyVIP Gems Missing

    Hello Mountain Dew,

    We detected an issue with Gems on Friday, and have recently received word that a fix has been deployed by our web team. We see that your gem count has been updated back up to the hundreds range again. Are you still seeing an abnormally low amount?
Thema:

MyVIP missing?

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