Myvip gems purchase not received

redouanAlaoui · Jun 6, 2018

I bought two Xbox gift cards with the myvip gems. I didn't receive the gift cards. It has been over 96 hours.

:)

XBLRewards8 · Jun 6, 2018

Earning gems for qualifying purchases

Hello Phuddox,

In-game consumables and hardware purchases are not eligible for MyVIP. Since the majority of your purchases were consumables, they did not award any Gems. You received 30 Gems for your spending on non-consumable items. Regarding hardware, those purchases
are not eligible for Xbox Live Rewards, unless as part of a special offer.

aDoseOfHorror · Jun 6, 2018

Haven't received rewards issue.

Hi, I recently purchased 5,000 credits from Xbox Live MyVIP Vault and havent received my reward. I purchased this using the GEMs in MyVIP. Its been nearly 3 days since last purchase. I need help.

Smwutches · Jun 6, 2018

The credits should show as pending on the MyRewards section of the site. They would be scheduled to deposit later this month.

redouanAlaoui · Jun 6, 2018

There lies the problem. It turns out that I have pending credit going back as far as 02/15/2015. Something is preventing the credits from being deposited.

XBLRewards8 · Nov 3, 2018

Hello Fumetsu Akaichi,

Your deposit is being prevented due to a mismatch between your UK Rewards Account region and your NL Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of
registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency,
it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location.

Smwutches

The credits should show as pending on the MyRewards section of the site. They would be scheduled to deposit later this month.

XBLRewards8

Hello Fumetsu Akaichi,

Your deposit is being prevented due to a mismatch between your UK Rewards Account region and your NL Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of
registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency,
it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location.

redouanAlaoui

There lies the problem. It turns out that I have pending credit going back as far as 02/15/2015. Something is preventing the credits from being deposited.

XBLRewards8

Hello Wise Owl 2000,

We have received clarification from our promotion team after contacting our web team. Subscriptions are not eligible for MyVIP gems. Gem eligibility is similar to MyVIP eligibility, except pre-orders are also eligible for Gems for the gems for
purchasing offer. Subscriptions like Gold and Game Pass can be Rewarded with Gems by the MyChallenge for consecutive months of Gold or Game Pass, not for the .9 EUR per Gem offer. Apologies for the confusion.

XBLRewards8

Hello ChuckyImpact,

From our Terms and Conditions:

Increase your Xbox Gamerscore

For each incremental increase of your Xbox Gamerscore by 1,000, you will receive two (2) MyVIP Gems.

Increase your Xbox Live Rewards MyAchievement Tier

For each new Xbox Live Rewards MyAchievement tier you achieve, you will you will have sixty (60) days to claim your MyVIP Gems within your Account. By doing so, you will receive the following amount of MyVIP Gems:

[table][tr][td]Contender[/td][td]50 MyVIP Gems[/td][/tr][tr][td]Champion[/td][td]100 MyVIP Gems[/td][/tr][tr][td]Legend[/td][td]150 MyVIP Gems[/td][/tr][tr][td]Master[/td][td]200 MyVIP Gems[/td][/tr][tr][td]Overlord[/td][td]500 MyVIP Gems[/td][/tr][/table]

Myvip gems purchase not received