MyVIP Gems notification email received late!

KrazyGhettoBoy · Jan 7, 2018

I received a notification stating "You've unlocked a MyVIP Perk", dated 11/20/17, and was informed that I had 60 days to claim the reward. However, when I logged in on 1/7/18, it says that the reward had expired already! Apparently the system recorded
the reward issue date as 11/7/17, but the email wasn't sent/received until 13 days later. The reward was quite substantial, so is there any way that I can still claim it?

:)

Dirrty-F6E1FAC1-AC4A-4278-B34C-F98E1C3FE8CF · Jan 7, 2018

MyVIP Gems Issue. Looking for help. Please assist.

Hello, I had received 500 MyVIP Gems reward from my points in January 2018 and did not get any notification that they expired and never received any emails of this reward being earned or would expire and lost these 500 MyVIP Gems that I never got to use
but rightfully earned. I am requesting to receive these back to my account in order to get a reward. Can someone please kindly assist?

XBLRewards8 · Jan 7, 2018

help me please

Hello pedro lucas pit,

As stated in the FAQ, you will not lose your Gems. They will be converted to points. As stated in your email notification, this will be at a 1:1 ratio:

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?

You’ll have until 31 May 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until 15 June 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalogue once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

XBLRewards8 · Jan 8, 2018

Hello KrazyGhettoBoy,

Apologies for the inconvenience. We determined that there was an issue with some perks that began tracking in November, and have re-sent all those perks affected by this issue. We see your perks are again pending in your account.

XBLRewards8

Hello KrazyGhettoBoy,

Apologies for the inconvenience. We determined that there was an issue with some perks that began tracking in November, and have re-sent all those perks affected by this issue. We see your perks are again pending in your account.

XBLRewards8

Hello pedro lucas pit,

As stated in the FAQ, you will not lose your Gems. They will be converted to points. As stated in your email notification, this will be at a 1:1 ratio:

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?

You’ll have until 31 May 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until 15 June 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalogue once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

Jim----H

I redeemed another 100 points on GWENT 2 Card Kegs -100 MyVIP Gems

using my main Xbox email address and received the code & code worked

I used my Xbox alternate email address with the other three redeemed items

04/13/2018 GWENT 2 Card Kegs -100 MyVIP Gems REDEEMED

04/07/2018 Forza Motorsport 7 Driver Gear -100 MyVIP Gems REDEEMED

04/07/2018 3-Month Xbox Live Gold Subscription -1,000 MyVIP Gems REDEEMED

when can i expect some support to help with my problem it has been nearly three weeks since i first posted on this "support" forum

Jim

Update

I have received reward codes in the past to my alternate email address so the email isn't the problem

if the items are unavailable then please give me my 1200 MyVip Gems back so i can use them on something else

XBLRewards8

Hello theunit1982,

The Gem emails are just for your perks/challenges that you need to claim on the MyRewards page, if you haven't already. At the current moment, we do not send out gem emails for general Gem activity like earning gems for your spending.

MyVIP Exclusives are special offers for select VIPs. When you are selected, you will receive an email for the special offer.

XBLRewards8

Hello ChuckyImpact,

From our Terms and Conditions:

Increase your Xbox Gamerscore

For each incremental increase of your Xbox Gamerscore by 1,000, you will receive two (2) MyVIP Gems.

Increase your Xbox Live Rewards MyAchievement Tier

For each new Xbox Live Rewards MyAchievement tier you achieve, you will you will have sixty (60) days to claim your MyVIP Gems within your Account. By doing so, you will receive the following amount of MyVIP Gems:

[table][tr][td]Contender[/td][td]50 MyVIP Gems[/td][/tr][tr][td]Champion[/td][td]100 MyVIP Gems[/td][/tr][tr][td]Legend[/td][td]150 MyVIP Gems[/td][/tr][tr][td]Master[/td][td]200 MyVIP Gems[/td][/tr][tr][td]Overlord[/td][td]500 MyVIP Gems[/td][/tr][/table]

MyVIP Gems notification email received late!