myvip gems not received for purchase in May

Hello Blost,

We can confirm receiving that purchase, and have escalated this issue to another team to see if this purchase was awarded Gems. Apologies for the inconvenience.

The credits should show as pending on the MyRewards section of the site. They would be scheduled to deposit later this month.

Hello Fumetsu Akaichi,



Your deposit is being prevented due to a mismatch between your UK Rewards Account region and your NL Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of
registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency,
it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location.

There lies the problem. It turns out that I have pending credit going back as far as 02/15/2015. Something is preventing the credits from being deposited.

Hello Wise Owl 2000,

We have received clarification from our promotion team after contacting our web team. Subscriptions are not eligible for MyVIP gems. Gem eligibility is similar to MyVIP eligibility, except pre-orders are also eligible for Gems for the gems for
purchasing offer. Subscriptions like Gold and Game Pass can be Rewarded with Gems by the MyChallenge for consecutive months of Gold or Game Pass, not for the .9 EUR per Gem offer. Apologies for the confusion.