MyVIP Gems Issue. Looking for help. Please assist.

Hello Dirrty,

As stated in the FAQ, perks expire after 60 days:

What are MyVIP Perks?



MyVIP Perks are a new way we’re rewarding our members for special milestones or occasions. These include but are not limited to your birthday or anniversary with Xbox Live Rewards, reaching a new MyAchievements tier, increasing your Gamerscore, or completing
a new MyChallenge. Please note this is just the initial round of perks we’ll have available for our members, as we’ll be adding even more in the future.


Sometimes a MyVIP Perk will be a special offer just for you, and sometimes it will be a special Reward, like MyVIP Gems. But the most important thing about MyVIP Perks is you must claim them on the MyRewards page within 60 days or they will expire. We’ll
send an email to let you know you have a perk waiting for you, plus put a special alert on the MyRewards page, so make sure to either check your email or the site often!

You can read more about MyVIP Perks in our Terms and Conditions.

Hello SargentDynamit8,

Unfortunately, since the program has ended in your region, you can no longer spend Gems or use the MyVIP Vault. As stated in the transition FAQ:

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?You’ll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused
MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership
is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?



You'll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You'll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP
Vault. After this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

Hello TOXIC2theHEAD,

From the transition FAQ:

What will happen to my Xbox Live Rewards MyVIP Gems, MyVIP Perks, and MyVIP Vault?

You’ll have until May 31, 2018 to earn MyVIP Gems and unlock any new MyVIP Perks. You’ll then have until June 15, 2018 to claim any open MyVIP Perks and to redeem any unused MyVIP Gems in your Xbox Live Rewards account for prizes from the MyVIP Vault. After
this date any unredeemed MyVIP Gems will be converted to Microsoft Rewards points and can be used to redeem rewards from the Microsoft Rewards catalog once your membership is transitioned. One MyVIP Gem will convert to one Microsoft Rewards point.

Your 556 Gems will be converted to Microsoft Rewards Points when you are fully transitioned into Microsoft Rewards.

Hello ZaxaPac,

From the FAQ for this new MyVIP:

The NEW MyVIP:
What is MyVIP and how is it changing?

As of 1 October 2017, we have expanded our MyVIP offerings to give more of our members a chance to be treated like the VIP they are. Previously MyVIP was limited to a MyVIP Star Rank, that allowed you to earn a % back on qualifying purchases.
The expanded offerings showcased on the new MyVIP page were inspired by member feedback and give members three different ways to participate in MyVIP:

• MyVIP Percentage Back: Earn up to 10% back on qualifying purchases with your MyVIP Star Rank.

• MyVIP Perks & Gems: Access special offers and earn MyVIP Gems for a wide range of activities and milestones.
• MyVIP Vault: Trade in your MyVIP Gems for a Reward of your choice from our vault of curated prizes.

You can read more about each of these different MyVIP features in the next few sections, or on the MyVIP page.



Since this program only began on October 1st, it is not possible to award gems from before gems existed. We'll take your sentiment and feedback and provide it to the appropriate team. However, note that we do have a gem award for your length as a member
in the Rewards program that you can look forward to on your anniversary of joining the program!