MyVIP credits not awarded

Hi,

Back in May, I made a series of small backward compatibility Xbox 360 purchases on my X1, but to date haven not received my 2% back in points. They weren't deposited at the end of May as they should have been. I've gotten all
my other rewards so this is odd.

Also, I see pre-ordered games don't qualify for MyVIP % back (they should b/c it's the same real money), but do those games count toward my 2018 MyVIP star rank?

Thanks!

:)

 

June MYVIP credits not awarded

Rebates are calculated after the end of the month and given by the 15th of the next month. So it's too early to see credits pending for June purchases.

 

June MYVIP credits not awarded

Hello SPIZY MEATS,

Your purchases in May went towards the Retro Rewards and Rebel Rewards offers. As stated in our FAQ, you cannot get MyVIP and offer Credits for a purchase:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Your only non-offer purchase was not enough to award MyVIP payback, and so was reserved for a following month. From our FAQ:

How does MyVIP work?

For every $10.60 you spend during the month on eligible items in the Xbox Store, you'll earn Reward Credits based on your current MyVIP Star Rank. Any outstanding funds will be rolled over into the next calendar month (i.e. if you spent $92.22 in July, you
would earn xx% of $84.80, with the existing $7.42 rolling over into August's balance).

Your MyVIP Credits will be converted to your local currency and deposited into your Microsoft account by the 15th of each month. Please note that MyVIP Credits are calculated and deposited based on the currency of the region you listed when you first enrolled
in the program, and that any purchases must be made in that same currency to count towards MyVIP.

You can see your current rank and progress towards your next star on your MyRewards page. Keep in mind that to earn with MyVIP, you need to unlock the first star by spending at least $300, and spend at least $10.60 in eligible items in the month. For more
information, please see our Terms and Conditions.

 

Support will post back about the missing credits, but preorders do not count towards VIP at all.

 

Hello NupeEsq,

Those purchases went towards the Retro Rewards offer in May. Since you cannot get Credits for both MyVIP and an offer, those purchases went towards the offer. From the FAQ:

What type of Rewards can I earn?



In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or by getting a % back with a MyVIP Star Rank.

• To see current missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to
  see what's new, as missions are updated frequently!
• To learn more about your MyVIP Star Rank, which gives you a % back on what you buy in the Xbox Store, visit the MyVIP page. Once you have earned at least 1 Star, you'll start earning each month based on your
  qualifying purchases from the previous month.

In addition to Rewards Credits, Xbox Live Rewards treats you like the star you are with a wide range of exclusive opportunities you won’t find anywhere else:

• MyVIP Perks give you special opportunities for milestones like your birthday and Xbox Live Rewards anniversary.
• Earn MyVIP Gems for increasing your Gamerscore, reaching a new MyAchievements tier, spending in the Xbox Store, or even clicking on an email.
• Trade in your gems in the MyVIP Vault for prizes we’ve picked just for our members.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for your % back on purchases
with your MyVIP Star Rank.



Regarding your pre-orders, also from the FAQ:

What content can I earn a % back on purchases for?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify towards your MyVIP Star Rank and % back on purchases, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes,
movies, TV shows, TV seasons, themes and avatar items. In-game consumables, Xbox Live Gold memberships, subscriptions like EA Access and Xbox Game Pass, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points
or Xbox Gift Cards, still do not qualify.

Since pre-orders are not eligible for MyVIP, they do not award payback Credits.