MyVIP Award redemption not processing

BLAZINGA 2241 · Mar 10, 2018

I spent MyVIP currency in the MyVIP vault on a 10,000 Microsoft rewards card over a week ago and it's still not processed in my order history

:)

XBLRewards8 · Mar 10, 2018

Reward credit of purchase in last month

Hello IM NOT COW MOOO,

Since your purchases went towards the MyVIP Boost offer, they did not award payback. Purchases that go towards offers do not also award MyVIP payback.

XBLRewards8 · Mar 10, 2018

Rewards are still wrong and your answer makes no sense.

Hello Tracer 420,

Our response in your previous post (My vip star rank is wrong) was directed at Murphs saying that purchases for another
promotion do not factor in to MyVIP. This is incorrect. As long as your purchase meets MyVIP eligibility, it will award progress. Again, here is the entry from our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Since many of your purchases are pre-orders, those are not eligible for MyVIP, and therefore did not award MyVIP progress.

XBLRewards8 · Mar 12, 2018

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Furthermore, Xbox Live and Microsoft Rewards are two completely separate programs, so Xbox Live Reward activity will not show up on Microsoft Rewards and vice versa.

XBLRewards8

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Furthermore, Xbox Live and Microsoft Rewards are two completely separate programs, so Xbox Live Reward activity will not show up on Microsoft Rewards and vice versa.

XBLRewards8

Hello Thats Hurtin,

As of July 2014, we no longer award Credits for Gold. Furthermore, Gold benefits only affect MyVIP members with MyVIP stars. Since you have no stars, you do not receive MyVIP Gold payback. Furthermore, all actions require up to 96 hours to be processed.
Please allow more time for your survey to appear.

XBLRewards8

Hello BaronVoNewman,

We have reviewed your account and your eligible purchases match your progress. Keep in mind that pre-orders, game consumables, and subscriptions are not eligible for MyVIP, and do not award progress. Also, purchases can take up to 96 hours to be processed
and award progress.

XBLRewards8

Hello MigraneSYX,

Apologies for the inconvenience. There was an issue affecting some of our preview program members that caused us to delay MyVIP payback for April to ensure that they were being properly Rewarded. We have since resolved the issue, and are currently in the
process of awarding April's MyVIP. You should see these Credits appear shortly.

XBLRewards8

Hello alf alfa187,

Apologies for the inconvenience. We are currently working on resolving an issue with subscriptions which has caused a delay in processing MyVIP. This has caused purchases made on the last week of April to not yet be calculated for MyVIP progress. Since we
are delaying awarding payback, this missed MyVIP will not affect your payback. Again, we apologize for any inconvenience that this delay is causing. We can confirm that your two movie purchases made on April 30th have been tracked, but not yet processed for
MyVIP. Once this issue is resolved, you should see the correct progress as well as payback.

MyVIP Award redemption not processing