MyRewards not Redeeming

Last week on the May 31st or June 1st, I was prompted in an email to redeem any remaining Xbox Live Rewards MyRewards items before the program ends. I had enough for a 3-month Game Pass subscription and for 5000 rewards credits.
Basically, I never received anything about the Game Pass, no confirmations, codes, etc. The 5000 rewards credits code I did receive but when I finally got around to redeeming it (the next day), the code had expired. I'm a loyal Xbox and Microsoft team player,
I'd just like to be made whole in some capacity. Can provide the expired code if needed, but more concerned with the Game Pass subscription. Thanks.

:)

 

Need Help redeeming MyRewards points early

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

 

Need Help redeeming MyRewards points early

The request deposit button is only available if you have at least 1,000 credits pending, but less than 5,000. Its just so you can have credits deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically scheduled to
be deposited by the following 15th or 30th of the month so there is no longer a need to request a deposit.

 

For help with the rewards pogram, you would need to post in the Xbox Rewards Questions support forum.

The code you received would be for Game Pass as cedits are not sent via code. The credits would show as pending on the MyRewards section of the site and would be scheduled to deposit later this month.