My ZIP code is broken for some reason

Hello EveryCafe,

We thank you for bringing this inquiry to our forums community, and understand that this concerns an inability to type in the zip code for your region upon purchasing an Xbox gift card.

It would be best to ensure that the address on the Microsoft account is matching the one that you're attempting to type in currently, or ensure that the account has a set billing address by reviewing our
manage your billing address and payment options on Xbox One support article.

Try this out for us and then let us know the results.

Best wishes!

Hi EveryCafe62854

Greetings! I am Vijay, an Independent Advisor. Please confirm if you are using Microsoft Store to buy it.

Hello,

How annoying when you are buying a gift for someone and it won't work.

If you are currently purchasing it through the Store application, could you try to instead do it through the following link and get back to me with the result: Purchase
a Microsoft Digital Gift Card.

Hope it works through this site.

Noah

Hi, thanks for all the suggested answers, I tried most of the options I could do without phoning support yet.

The problem with my billing address is my ZIP, for some reason whenever I add a credit card it adds an extra character to the front (the first character of my zip is 'G' ) so it adds an extra g at the begining of the zip code to look like 'GG....' and obviously
the address is therefore wrong.

I tried adding a completely different credit card, this time, the credit card was added but the ZIP is the same as my other card, when I put that zip in, it also added an extra 'G' before the ZIP upon adding. I guess it's taking the billing address from
somewhere else such as my profile, and in there I can't seem to update it. I will try phoning support if it persists.

Did you use some sort of US address? If so, google the zip code for that address.

i used an address from Romania and the zip code too , but it dosen't work because my locale is US and there is no Romania in locale ,should i put in a US postal code?