My xbox won't start

Discus and support My xbox won't start in XBoX on Consoles to solve the problem; My xbox is running but it's not on I've tried hard resetting the console, and it turns on but during the setup process and it freezes, or it makes it... Discussion in 'XBoX on Consoles' started by xX_X_Xx, Nov 5, 2023.

  1. xX_X_Xx
    xX_X_Xx Guest

    My xbox won't start


    My xbox is running but it's not on I've tried hard resetting the console, and it turns on but during the setup process and it freezes, or it makes it through the setup process and runs but the the console freezes after playing it or when its on for to long, and the when I turn it back on we're back to square one.

    :)
     
    xX_X_Xx, Nov 5, 2023
    #1
  2. Daniel Gill_354 Win User

    My xbox won't start

    Hi XX_X_Xx, my name is Daniel. I am an independent advisor who is willing to help you.

    For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

    I'm sorry to hear that you are having this problem with your console, with the intention of helping you I am going to suggest that you take some steps. The first thing we are going to do is a power cycle:

    1. Turn off the console by pressing the Xbox Button on the front of the console for about 10 seconds, until it turns off completely.
    2. Disconnect the power cable from the console. Wait ten seconds.
    3. Plug the console power cable back in.
    4. Press the Xbox Button on the console to turn it on again.

    Source: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

    Let me know if after performing these steps, the problem persists or has been solved. Does the Xbox give you an image on the TV?

    Best regards,
    Daniel.
  3. denis97g Win User

    My games won't start

    have you tried a power cycle? https://support.xbox.com/en-US/xbox-one/console/power-cycle-console
  4. XBF Leslie D Win User

    My game won't start

    Hi



    Thank you for reaching out to us! I'm sorry that it's been a hassle trying to get in touch with live support. The reason that happens when dialing the number is due to the fact we no longer have that as our Contact method.

    I'm going to provide below the direct link that should allow you to get in touch with support.



    The best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more, let us know how it goes.
  5. MadmanRed Win User

    My game won't start

    Thank you crystal. I have tried but it says that there is a service error when I try to request a call or make contact. I also dialed 1-800 for my Xbox and it just gave me the Xbox help website and hung up on me. I'm not sure how to get in contact with
    anybody but I figured I would let you know that I am having trouble getting a call back.
  6. MadmanRed Win User

    My game won't start

    All but two but i had the account that boughts them on my xbox amd for some reason it wasnt working. I mean this has been ongoing for almost 2 years. I am sliwly losing my abilty to play my games. It is starting on my xbox as well and i just loat the ability
    to play black ops 2. Idk if that is a whole separate reason or problem with the backwards compatibility but I'm just at a loss after so long of trying
Thema:

My xbox won't start

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