My Xbox won’t read backcompact disks

Hello there!

I recommend that you try following the steps on this link first in order to resolve the issue Error 0x91d7000a occurs when you try to load a Blu-ray Disc on Xbox One | Xbox Support.

If the issue persists please try clearing your persistent storage following the steps below:

1- Go to settings

2- Select devices and connections

3- Select Blu-ray

4- Choose persistent storage and clear it

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

Hey I tried clearing it but to no avail it still won’t play regular dvds

No, both disks I have for Rock Band are clean.

ive ended ip buying the digital download anyway now. Seems like too weird a problem to waste time over. All other disks worked fine.

Hi Cougar Ric!

Sorry to hear that your discs aren't working on your Xbox. I had this same issue on the Xbox 360 a few years ago with Minecraft, and I tried a whopping four discs that didn't work. Make sure to try:

• cleaning your disc drive
• clean the disc
• check for scratches/cracks on the disc

If none of those work, attempt to get a refund on the discs, and purchase a digital copy of the game from the Xbox Store.

Hello Cougar,

Thanks for coming to the forums. Try both discs on a different consol. It is very possible to have 2 copies that are bad. Also try cleaning the discs with a very soft cloth. Try these out and let us know.

Thanks,

Brad