My Xbox won't let me pay my subscription or any games!

Discus and support My Xbox won't let me pay my subscription or any games! in XBoX on Consoles to solve the problem; Help!! I'm having trouble paying for games and a subscription, it kept saying try another payment method or try again. My mum put her card in and it... Discussion in 'XBoX on Consoles' started by X rocker 2, Dec 19, 2016.

  1. X rocker 2
    X rocker 2 Guest

    My Xbox won't let me pay my subscription or any games!


    Help!!

    I'm having trouble paying for games and a subscription, it kept saying try another payment method or try again. My mum put her card in and it went through straight away. I lost my job earlier this year and couldn't pay the subscription fee. Now that I have
    money in my bank, it is as if Xbox has blocked my card? Is it because I'm 17 and not 18? Or because I couldn't pay the fee of £5.67 or somthing earlier this year?

    :)
     
    X rocker 2, Dec 19, 2016
    #1
  2. not able to pay

    One of my payments for xbox live gold didn't go through not too long ago but it won't let me pay it. Microsoft told me to go to services and subscriptions to pay it but it won't let me. when I go to my billing history it says "charge failed" and "needs attention"
    but it will not allow me to do anything about it, at least not to my knowledge. any suggestions?
     
    stonedwizard101, Dec 19, 2016
    #2
  3. MaNNiiN 96
    MaNNiiN 96 Guest
    xbox live isn't working but I've had it for 3 months and it's saying I've already got Xbox live

    My Xbox keeps saying I've got Xbox live when I haven't I'm trying to renew my subscription but it won't let me because it's already saying I've got Xbox live but it won't let me play online it just keeps telling me to pay for a month or 3 month or a year
    when I've got a 14 day trial to tide me over until payday.. what do I do??
     
    MaNNiiN 96, Dec 19, 2016
    #3
  4. GodAroura Win User

    Billing methods

    But i added the amount required to pay for the subscription to my balance and it won't let me pay for it which it should
  5. Balthasar250 Win User

    Batman the telltale series

    I think i figured it out, my xbox live subscription ran out between getting the game and letting it download and booting it up to play it. apparently my xbox games with gold won't let me play in between gold subscriptions. I wanted to do some single-players
    while on gold hiatus for a few days, but that won't let me.
  6. Smwutches Win User

    Microsoft won't let me pay for my suspended Xbox Live subscription.

    You'll need to contact support and speak to billing. 1-800-4my-xbox if you're int he US/Canada or http://support.xbox.com/contact-us
  7. pixiehumes Win User

    gold games for x box 360?????

    sorry it wouldn't let me edit...; my issue I suppose is paying £6.00 x box live gold subscription if there are no games to download

    The link that you have sent does not indicate any games for the x box 360... I am assuming that x box one games won't play on the 360... is that right?????
  8. Gerardo CG Win User

    Won't let me end my subscription

    Hi there Xx T, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

    To request a refund for the subscription and therefore its cancellation, please follow these alternative steps:

    1. Click on the link below, which will take you to a form that you need to fill out with all the necessary details:

    https://support.xbox.com/forms/request-a-refund

    2. In the field where you are asked which item you want a refund for, please enter the full name of the subscription. You can find the order number for the purchase by visiting this website:

    https://account.microsoft.com/billing/orders/

    3. Once you have submitted the form, you will receive an email within 72 hours informing you of the decision regarding your refund request.

    Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

    I hope this helps, and if you have any more questions, please let me know.

    Kind regards,
    Gerardo.
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My Xbox won't let me pay my subscription or any games!

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