My Xbox won’t download the store experience host

Hello @cggroeneveld!

With issues like these, please check Troubleshoot game or app installation problems on your Xbox console | Xbox Support page as it contains some fixes to the issue.

Are you trying this from a computer or console, try different browsers and make sure you account security is up to date.

I’ve tried updating this many times this month, and I’ve left it “updating” for hours while playing and it never goes anywhere. Loads at kbps instead of mbps and won’t pass 0%. I did what was suggested above with the MAC, didn’t work. Then I reset keeping my games and apps. Now I have 4 Microsoft (beta, store, purchase host, and store experience host) items needing to update and none of them are updating!!! 🤬

After following your steps, I went to the Microsoft Store app and attempted to download a game. The game isn't showing in the queue, but the "Store Experience Host" and "Microsoft Xbox Purchase Host" is in the queue. I have noticed that every time I have done a form of resetting since the issues started, those two apps(?) need updated but only sometimes successfully update.

I just did all the steps, including resetting the xbox x back to the factory settings and the Purchase Host app still won’t update. Further more, I purchased a game earlier and the charge went through but it isn’t showing up in my que to download.