My Xbox won't connect to the Xbox Network

My internet in the house works fine on everything except my xbox, it won't connect to the internet i have tried everything on the site, could it be that my xbox is broken? it picks up the network I'm trying to connect but won't connect

Hi there Joe,

Without knowing more about the issue, I would suggest the following:

1. Turn off the console and unplug it for 30 seconds. This clears cache.

2. If you are using an Xbox One console: Xbox One Network Connection Error Solution

3. If you are using an Xbox 360 console: Xbox 360 Connection Error Solution

Give the troubleshooting a try and please let us know the results.

I hope that this helps out!

We’ll need additional details to assist further

Hi SpeedySebe, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

The Xbox is connect to the network, and the network is connected to the internet, but the internet won't connect to Xbox Live. I have tried both the USB and the CD/DVD but neither of them are working