my xbox won’t connect to the internet please help

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We may need to refresh the connection between your Xbox and your router. Please perform an extended powercycle and reset your network hardware by following the steps below:

"1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

I have no idea why my Xbox 1 won’t connect to the internet anymore. I tried resetting it. Everything else connected to the internet works just fine. I am getting really frustrated. Can someone please help me.

Hi Pirate!

If the issue persists, I recommend posting a new thread with any error messages or error codes for more support.

there isn’t an active box. there are disable, allow, or deny boxes though. my xbox was connected to the internet fine then the xbox randomly turned itself off and it won’t connect. i’ve reset the wifi and everything.

Every game just won’t connect, Diablo says it can’t connect to game server and PoE says Xbox live is unavailable. Gang beast says “failed to connect Please check internet.” YouTube and all other streaming services work just fine

Hey Flamingochaos! The console may be having an issue with another device on the network. What error message do you get when trying to connect the console to the network? Are you using a wired or wireless connection? Post back and let us know!