My Xbox Wireless Headset is refusing to connect to my phone

so this happen when headset is connect to wireless adapter only (remove the Bluetooth connection to my phone)

When headset disconnect with wireless adapter the connection with Bluetooth(phone) connection with the phone still there. I'm able to reconnect with the adapter anymore. My thought was because of Bluetooth but I don't think that it.

Don't have controller.

The actual bullet point text:

Never Miss a Text or Call

Hook up your mobile phone to hear text notifications or take calls while gaming.

Yes, I made the mistake of assuming that because this is a wireless headset that the phone connection worked the same as their other wireless headsets (i.e., the connection is wireless). Having to physically connect a cell phone by a cable to use it on
a wireless headset kind of destroys the convenience of both. In my opinion it's such a worthless "feature" that they shouldn't have bothered to include it in the list of major features.

In any case, it does not say "cable" on the product page, and I found the feature to be misleading because of my prior experience with other TB products that do not require a cable.

Hello, I've attempted to reset the headset numerous times, and even after the reset the headset refuses to connect to anything other than my Xbox and one other device, if it can't connect to my Xbox then it will only connect to one device.

If my headset isn't connected to the controller it shouldn't have anything to do with the controller should it? The headset is wireless so it pairs directly to the Xbox through a wireless USB connection.

The Wireless Afterglow Headsets are the one of the only headsets that seem to just refuse to work in any capacity with Xbox One. Some people have gotten them to work by connecting the receiver directly to their TV but their are some TV brands where this
simply will not work (Samsung).