My Xbox Wireless Headset is broken?

Hello Joel L, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry you're having problems with your Xbox wireless headset.

Check your headphone settings: If you are having audio problems and cannot hear audio or other users cannot hear you, first check your headphone volume, balance and mute settings.

Check your headset settings in the Xbox Accessories app: On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu

Update controller firmware: Make sure your controller firmware is up to date

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

I'm personally waiting for a Wireless headset there isn't 1 wireless headset on the market they all say they wireless but have this rediculous cord going from headset to controller which seems to always catch on something and cause strangling or breakage
of cord i have somehow broken 2 headsets that came with the One cause of a silly cord to controller, bring back the Microsoft Wireless Headset .

HI the headset works fine, tried another one, did the hard reset and still the same issue. The wireless controller will not detect the headset it remains assingned to the broken wired controller

Hi there Crest,

Thanks for the reply. Please review the post by XBF Jasmine. "Since the headset is not working on one but works with the other it could be that there's an issue with the controller's 3.5mm jack for the headset."

I recommend to check out this troubleshooting article:
Replacing a broken Xbox One controller.

Hope this helps.

Allow me to reiterate, I want a mono wireless headset or an adapter for the 360 wireless headset to work on Xbox one. Heck, I'd be happy if they let me use my 360 wireless headset.