My xbox will not update, download, or allow me to play online

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Carter

When you try to use online features, are you receiving an error code?
Or your console says that you're offline?

Also, what console do you have?
And tell me what did you tried so far to fix this

In that way I can advise you different things or how to proceed

The Title Update is free. When you accept to download it, it gets downloaded. If you're still playing Reach online then you already have it. If you were not updated, you would not be allowed access to play on Xbox Live until you downloaded it.

Been working fine. Downloaded update, then let me online. Tried to play a game online an it said this account is not allowed or something. Signed out to try and fix, havnt got back online since. Tried numerous ways. Still no fix.

You're welcome and thank you for your kind understanding.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

If your settings are all setup correctly it may mean that you don't have an active Xbox Live Gold subscription which is required to play a paid online multiplayer game.

Please follow the steps below and check if you have an active subscription:

"Press the Xbox button on your controller to open the guide, and then select System > Settings > Account > Subscriptions."