My Xbox will not update and I've factory reset it

Hi there, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

I'm sorry to read that you're having difficulties while trying to update your Xbox One console.

Please try performing an offline update on your console by following the instructions in the following link:

https://support.xbox.com/help/hardware-network/console/offline-system-update

If your console can't be updated through the regular process, this procedure might help.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hello - I have not performed a factory reset/reconfigure on my router and i've not cleared the MAC on the console. I did perform a factory reset and offline update last week.

Thanks for your reply.

Ok, so I've gotten in contact with xbox live support. We tried everything from hard resetting to factory reset. Even after factory reset I'm having trouble with live. I still have trouble signing in, updating (I had to do an offline update for my xbox) installing
games, and even opening apps. I still can't see whose on my friends list. I don't understand what happened it was working fine last week

I've had a multitude of issues with my Xbox One such as Power Brick issues, game update issues, green screen issues, etc. I've tried to factory reset (a shame that it's not even a true factory reset, so some problems may still be there). I've came across
issue after issue, though so far I've managed to get past them.

I'm considering just buying a PS4. I didn't want to be a beta tester when I got an Xbox for Christmas.

I went to factory reset my xbox. But instead of the option being there, there was a "update your console" button instead. clicked it, 238MB update waiting. Update got stuck on 0% so i've now power cycle it. This may be the problem people are facing where
the xbox needs an update but the auto updater is not working