My Xbox will not connect to any updates or sync game saves

PWally2008 · Aug 22, 2020

My xbox says it has an internet connection but does not show test data when i run a test.

My games will not sync to last save point, or run updates.

i cannot play games with friends

what is wrong

thaks

Paul

:)

XBF Steven R

Hey there

PWally2008

,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty discouraging. For this kind of thing I would suggest trying what we have on our

site here as a good initial course of troubleshooting.

Thanks for reading!

XBF Crystal P

Hi there
Battlefront1237!

Thank you for bringing this inquiry to the forums attention. I understand that you have some questions about saved
game data.

Have you had any issues with your internet at all or any error messages or codes regarding the syncing of your game
data from the cloud?

Note:

You must have a regular connection to Xbox Live to keep your data in sync. Playing offline may cause your cloud data to become out of sync. Your data updates each
time you connect to Xbox Live.

I recommend trying the following articles:

Try this out and let us know the results.

XBF Crystal P

Hi there,

Thanks for reaching out. I understand that you have some questions about saved game data.

Have you ever had any issues with your internet at all or any error messages or codes regarding the syncing of your
game data from the cloud?

Note:

You must have a regular connection to Xbox Live to keep your data in sync. Playing offline may cause your cloud data to become out of sync. Your data updates each
time you connect to Xbox Live.

I recommend trying the following articles:

Try this out and let us know the results.

XBF Erick C

Hey there!

Thank you for bringing this inquiry to the forums attention. I understand that you have some questions about saved
game data.

Have you had any issues with your internet at all or any error messages or codes regarding the syncing of your game
data from the cloud?

Note:

You must have a regular connection to Xbox Live to keep your data in sync. Playing offline may cause your cloud data to become out of sync. Your data updates each
time you connect to Xbox Live.

I recommend trying the following articles:

Try this out and let us know the results.

XBF Amber M

Hi Bayron,

Thanks for coming to the forums with this issue. I understand that you have some questions about saved game data.

Have you had any issues with your internet at all or any error messages or codes regarding the syncing of your game data from the cloud?

Note:

You must have a regular connection to Xbox Live to keep your data in sync. Playing offline may cause your cloud data to become out of sync. Your data updates each time you connect to Xbox Live.

I recommend trying the following articles:

Try this out and let us know the results.

I hope that this helps.

My Xbox will not connect to any updates or sync game saves