My Xbox was lost by UPS

Discus and support My Xbox was lost by UPS in XBoX on Windows to solve the problem; I have sent my Xbox for a repair on 23.05 - since that day I have no information about this. Microsoft already reported it as stolen and a claim was... Discussion in 'XBoX on Windows' started by Zmarzly Tomasz, Jul 8, 2025 at 5:42 PM.

  1. Zmarzly Tomasz
    Zmarzly Tomasz Guest

    My Xbox was lost by UPS


    I have sent my Xbox for a repair on 23.05 - since that day I have no information about this. Microsoft already reported it as stolen and a claim was sent to UPS. As I can see this claim was closed but I have no idea what is the feedback from UPS. I was already lied 3 times by "support experts" that I will get information via email in 2-3 days from the date of communication but nothing was sent to me. I was told that the problem is escalated to the higher ranks but I am pretty sure that it was also a lie. I want to know if Microsoft have my console and when can I expect to have it repaired or if it was stolen or lost what can I expect as a compensation. I am totally disappointed and annoyed by this situation and the worst part is that there is no information from Microsoft side - something that i would expect from the company of this size. I have to wait for hour or more for somebody to take care of the issue where instead I should be informed about the situation. My claim was initially closed without any clarification why. It has been over a month, it is outrageous !

    :)
     
    Zmarzly Tomasz, Jul 8, 2025 at 5:42 PM
    #1
  2. Colin O. Win User

    UPS lost my Xbox

    Thank you for this, I was able to get to a screen where I could request a call, however every time I recieve a call, it disconnects after I consent to the recording. The one call that did go through, where I was able to speak with someone, that call was disconnected when they put me on hold to check into my issue. The customer service is atrocious. How do I speak with someone that can stay on the line and actually help me? Anyone have any other suggestions? 🙏🏻
  3. Smwutches Win User

    UPS lost my Xbox

  4. Madjock95 Win User

    UPS Have lost my controller

    Thank you. Il give them a call tomorrow.

    Thanks again.

    john
  5. Smwutches Win User

    UPS Have lost my controller

    Contact support and see what they can do. You can request a call back or chat with support at http://support.xbox.com/contact-us If you don't see those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually work for me.
  6. Tedeez Win User

    cant connect to xbox live / download profile

    Spending Christmas without my Xbox Live. Sigh. I already lost everything. I lost my profile and all my saves trying to get it back up by trying different ways. Merry Christmas to me. Microsoft better fix this issue ASAP!
Thema:

My Xbox was lost by UPS

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