My Xbox turns itself off after I get on the menu screen of a disc game

Discus and support My Xbox turns itself off after I get on the menu screen of a disc game in XBoX on Consoles to solve the problem; I have this issue with my xbox where it turns itself off as soon as I get on the menu screen of a disc game. I have played a few of my digital games... Discussion in 'XBoX on Consoles' started by MichaelSimpson1972, Dec 7, 2019.

  1. My Xbox turns itself off after I get on the menu screen of a disc game


    I have this issue with my xbox where it turns itself off as soon as I get on the menu screen of a disc game. I have played a few of my digital games and apps with no problem but as soon as i start a disc game, it loads up but as soon as i get on the menu
    it turns off my whole xbox.

    I have made sure that my xbox is not overheating, I have hard reset it, checked my settings, unplugged everything and plugged it back in, cleared dust from everywhere possible in my console and cleaned my discs.

    I want to avoid factory reseting my console and I especially want to avoid buying new hardware or sending it to get fixed. Can anyone help?

    :)
     
    MichaelSimpson1972, Dec 7, 2019
    #1
  2. Onyx Is Here Win User

    My Xbox turns itself off after I get on the menu screen of a disc game

    I can understand you don't want to factory reset the console but I think this is what you need to try. Don't worry though as there's an option to keep your installed games and apps so you won't need to redownload them and your saves will be safe on the
    Cloud.

    If the console still acts up after this you may need to see about having it repaired or replaced
  3. McDaddyTree Win User

    My Xbox turns itself off after I get on the menu screen of a disc game

    Are you having trouble with just one game on disc or are you having trouble with multiple discs. It sounds like it could either be a bad disc if it's just that game or if it's multiple it may be the laser reader itself. You may be able to find one of those
    laser disc cleaners to make sure there isn't any dust on the laser.
  4. MichaelSimpson1972 Win User

    My Xbox turns itself off after I get on the menu screen of a disc game

    It is multiple discs, do you know where I could get a laser disc cleaner?
  5. Echo4Ent Win User

    Allow variable refresh rate grayed out

    Hopefully we can get you rolling.

    Have you enabled FreeSync on the monitor itself? It is OFF by default, and needs to be turned on in the Monitors On Screen Menu.

    After it is enabled on the monitor the Xbox One X should recognize the capability (May require restart after enabling on the monitor)

    Good Luck!
  6. Corbin T Angeles Win User

    My Opinions, Thoughts and Concerns.

    My Xbox One dimmed the screen last night, and then turned itself off after an hour of being dimmed. I had it sitting on the Ryse pause menu, and was out of the room. I don't think the screen dims while you're in sight of the Kinect, because I noticed if
    I left the room for 15-20 minutes and walked back in, the screen would brighten back up.
Thema:

My Xbox turns itself off after I get on the menu screen of a disc game

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