My Xbox tenure has disappeared

Nathaniel Payne · Aug 21, 2016

I was checking out the free games and I saw that it says I only have one year on the top right of the screen. Then I checked out my profile and it doesn't say anything. 0. I've been playing on Xbox live since December of 2008. Please tell me there's a way
I can fix this? Thanks...

~

:)

Lipsync Lizard · Aug 21, 2016

My tenure disappeared on Xbox One console.

My tenure has also disappeared from the xbox one but I can see my tenure on the xbox 360.

ZAJAXZ · Aug 21, 2016

Tenure not updating.

Tenure has been wonky as heck as of late. Mine disappeared completely a month ago and still has not refreshed. Twitter support told me tenure counter is updated once a month (it is probably even longer than this considering my tenure still hasn't reappeared
a month later). My guess is that when the counter updates itself, it will appear at 10. Hopefully my tenure will return at that time. I've had 2 accounts and tenure disappeared on both. I've noticed a few friends whose tenures have also disappeared. I wish
the tenure system was better.

Xmg x Hedgehog · Sep 11, 2016

Cant see mine for some reason either.

Try asking Xbox Support directly.

Here is the link - support.xbox.com/en-GB

Lipsync Lizard

My tenure has also disappeared from the xbox one but I can see my tenure on the xbox 360.

ZAJAXZ

Tenure has been wonky as heck as of late. Mine disappeared completely a month ago and still has not refreshed. Twitter support told me tenure counter is updated once a month (it is probably even longer than this considering my tenure still hasn't reappeared
a month later). My guess is that when the counter updates itself, it will appear at 10. Hopefully my tenure will return at that time. I've had 2 accounts and tenure disappeared on both. I've noticed a few friends whose tenures have also disappeared. I wish
the tenure system was better.

Xmg x Hedgehog

Cant see mine for some reason either.

Try asking Xbox Support directly.

Here is the link - support.xbox.com/en-GB

Malacath

My tenure disappeared a couple of days ago as well.

It's just come back though.

It looks like missing tenures are slowly returning.

Try checking later to see if it has come back

FAT GUT

I am having the same issue. 10+ years of Xbox Live Gold subscription without a lapse. My '10' tenure icon has disappeared from my profile.

My Xbox tenure has disappeared