My Xbox Status is stuck on a Xbox 360 game that I'm not playing at the moment.

Hi Yaboi_771,



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Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hi Yaboi_771,

We appreciate you for bringing this up to Xbox Forum.

We understand that you are having issues in your Xbox status. As per description, it shows that you are playing on a Xbox 360 game even though you stopped playing on it.

Here are some suggestions and workarounds to resolve the problem.

You can try signing off from your profile from the Xbox 360 menu and then select the “leave game” option. This should fix your Xbox Live status being stuck on a 360 problem.

Another solution is to remove your account by selecting Profile & system > Settings > Account > Remove accounts. Select the account that you want to remove, and then select Remove to confirm. Afterwards turn off the console and unplug it from the power source. Wait 2 minutes and plug it back in, then sign back into the console.

I'll recommend you refresh the profile by signing out of the console and signing back in.

To sign out;

- Press the Xbox button to open the guide.
- Select Profile & system > Settings > Account > Remove accounts.
- Select the account that you want to remove, and then select Remove to confirm.

Afterwards turn off the console and unplug it from the power source. Wait 2 minutes and plug it back in, then sign back into the console; You can sign in using the prompt or follow these instructions;

- Press the Xbox button to open the guide.
- Select Profile & System > Add or switch > Add new.
- Enter the email address for the Microsoft account that you want to add, and then select Enter.



If that doesn't help, try to clear the MAC address;

• Open the Xbox Guide by pressing the guide button on the controller and select Settings.
  
• Select Network Settings.
  
• Select Advanced Settings.
  
• Under Change Settings select Alternate MAC Address.
  
• Select Clear.
  
• Allow the console to restart when prompted.
  

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Moderator

Microsoft Community

I still play now and again, I just don't get much time to play at the moment and I'm stuck with a non high def xbox untill I fix my one.

Someone from Microsoft needs to fix this issue.

I have tried everything including wiping my system and now I'm stuck where I can't download my games back to my Xbox 360.

My backwards compatible games are useless to me since I cannot play them on my Xbox one either.

I have nothing wrong with my credentials and I'm tired of this error, I had a temp solution that would work for a moment then it wouldn't work.

I would personally like to speak with someone about this from Microsoft.

xbox.com/status

Seems that xbox live on 360 is having problems at the moment. They are working to fix it.