My Xbox Spotify Breaking my system

Would i be able to have help from microsoft. I need the company to help with my issue

Try this:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

2. Wait 30 seconds, then plug the power cord back in.

3. Press and hold the BIND (controller sync button located on the left side of the console or bottom right if a one S or one X) and the EJECT button and then just press the Xbox button on the console once.

4. Continue holding the BIND and EJECT buttons for 10-15 seconds.

5. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

7. To reset your console from the Xbox Startup Troubleshooter, use the D-pad and A button on your controller to select Reset this Xbox.

9. When prompted, select Keep games and apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

Have you tried unplugging the system for about 5-10 minutes and then plugging it back in and starting up the system that way?

I
do this but it doesn’t help

Thanks for your reply. Let me clarify my problem. There's no TV or remote-controlled amplifier in the system, that's why I would need to control the volume of the optical audio output of my Xbox One S. I'm sure it's technically (on hardware-side) possible,
because I can adjust its volume in Spotify through my mobile's or PC's Spotify application.