my xbox series x suddenly disconnected and now will not connect to the internet and the...

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly perform a powercycle on your console to fix the issue.

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If you’re running a wireless connection (Wi-Fi) then please try using a wired network (ethernet cable) just to make sure that there's no issue with your Network itself. If the issue persists, try mobile hotspot and let us know how it goes.

Hello @stevensikorsky! I hope that you are doing well today!

With issues like these, I would suggest the following solutions:

Power cycle your console:

To perform a power cycle reset, follow these steps:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.
   
2. Restart your console. Press and hold the Xbox button in the center of your controller to open the Power Centre. Select Restart console and then select Restart. (If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)
   
3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.
   
4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.
   

Power cycle your controller:

1. Press and hold the Xbox button for 5-10 seconds, until the controller turns off.
   
2. Wait a few seconds, then press and hold the Xbox button again to turn the controller back on.
   

If the issue persists, preform a Soft Factor Reset to your console:

Select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Make sure to keep us updated!

I hope this helps you out!

Did that no go. May be a bad ethernet plug. Hooked up xbox 1 and runs fine. Thanks for all the help and suggestions though

ys!

Tried this just now...same problem when I turn on the console it powers up but does not connect

I8

I've had the same issue recently.

You need to shutdown and remove power cord from the console, and power off your network hardware for a minute or two.

Power on your network hardware and wait till it reconnects to the network (green lights).

Restore Power to console and sign in. If you can't connect with wired connection disconnect it and setup a WiFi connection to test connection from console to network.

Check the condition of your network cable and make sure its seated in the sockets firmly.