My Xbox Series X Randomly Shuts Off

just got my series x 2 days a go and my console will randomly freeze then shut off im having texture issues with games that are enhanced and also audio issues

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Is it happening with games such as Fifa 22 and NBA2K22? If yes, please try this

On your Xbox, please go to Settings - tv and display options - set the resolution to 1080 - under Advanced to the right click on video modes - uncheck Allow 4K and HDR10. Then restart your console and launch the game.

I would strongly suggest trying the troubleshooting steps below:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear

Then select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

Also, It would be great if you can delete the local save of the game.

If the issue persists, please try to soft reset the console

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Before sending the console in for repair I would suggest that you exit the insider's program to use a more stable system and dashboard version, see if the problem persists.

It's not normal for consoles to shut down even while participating in the insider's program, I also suggest you try the tips below.

Change the HDMI port your console is connected to the tv and also the console itself

Try plugging the console directly into the power outlet, without using a line filter

Try testing the console on another power outlet

I also suggest you do a factory reset keeping your games and apps.

If the problem persists even following the instructions above, I suggest reading the article below for possible solutions.

https://support.xbox.com/en-US/help/hardware-ne...

- If none of this solves the problem, I'm afraid it's a hardware problem that would need repair or replacement. If the console is still within its warranty period you can be activating it via the link below.

https://support.xbox.com/en-us/help/hardware-ne...

*Thank you in advance for contacting the community, I hope this can help you.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the steps from this link to sort out the issue, https://support.xbox.com/en-US/help/hardware-ne...



If that step doesn't work, please try the steps from this link to sort it out, https://support.xbox.com/en-US/help/hardware-ne...