My Xbox Series S went black.

Big Walrus2 · Oct 24, 2023

Hello,

I was playing Elden Ring when suddenly my Xbox Series S went black. The console was still starting (xbox logo on it is glowing) but the screen stopped recognizing HDMI connection to the console. I tried to start the Safe Mode, it didn't work. I checked the cables and the screen. They seemed to work (I can connect my laptop to the screen with the same HDMI cable). So I send it to microsoft for repair under the warranty. Today I got it back. And the problem stayed the same. My screen doesn't see the xbox.

I don't know what could be the problem.

If somebody could help me I would be really glad.

:)

kyle_m4496

Hi. My name is Kyle and I'm an independent advisor.

Have you tried connecting the Xbox to a different screen, or using a different HDMI cable?

Thanks,
Kyle

The_Last_DJ

Hello Big W! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having issues, have you tried forcing low res mode?

Big Walrus2

Yes, I tried. It showed no picture.

Derek Roseberry

I had this same exact problem. I finally got through and explained it to support and they refunded the purchase. It is a shame black isle went silent online and appear this will never be patched. Also used series S

jeffinatlga

So to make this even more confusing to figure out. I just dug out my old xbox one s, fired it up and tested all the controller on
it. The old ones still work fine. The black one that came with the new xbox series x works fine. The new style white controller that come with the new xbox series s and the new style black controller bought today from best buy BOTH have the headset low volume
problem on my old xbox one s. Totally confused at this point.

My Xbox Series S went black.