My Xbox Series S Captures Keep Reappearing After Deletion

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Just a friendly reminder though that there are multiple reports in regards to the same issue, however, there are no official announcements from Microsoft which means that we can just perform troubleshooting steps such as extended powercycle and resetting your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

After that please try deleting them again.

As I said, I cannot delete the captures to open up space… they just keep reappearing

There isn't a specific error message that appears in either case. The videos just reappear after being deleted and my new captures don't upload to Xbox network, even after it says they did.

Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here. No worries, we will do our best now to get this sorted out.

Please check the thread below as it has the same issue with us here. Let me know if those work on your end.

https://answers.microsoft.com/en-us/xbox/forum/....

My one drive is showing no documents or photos or anything in it. I have tried deleting from both Xbox Live and my Xbox but every time I start my Xbox back up all the photos reappear under my xbox live captures but not on "on this xbox" captures section
of the options.