My xbox oneS keeps freezing / crashing

fortnite keeps freezing and crashing

This started with just my pro2018. Then i thought it was the game because i could play other games on it. I got pro2019 and it continued. I could hardly finish a full 90 minute game. I did not want to believe it could be the console because this was a
brand new console. I have always bought 2nd hand consoles and never had an issue. So i never thought i would have a problem with a new one. I have tried all the trouble shooting tips without success. I will now try a factory reset and if this does not work
then i’ll give up.

So this is happening with every single game you try to play? How long has it been going on for? And just curious, have you already tried doing a hard reset/power cycle? If so and it's been doing it for a while, you may need to look into getting it professionally
serviced, sad to say.

I would also try this Troubleshooting guide. This one I just found is for the specific problem of the Xbox One S unexpectedly turning off. I hope it helps and good luck!

Troubleshoot

Try a power cycle first, see if that fixes the issue (hold power button on console until it turns off, wait 10 seconds and turn back on), then try the games again. If that doesn't work then try a soft console reset. https://support.xbox.com/en-GB/xbox-one/console/reset-console-to-factory-defaults
select keep my games and apps, then after the reset is done, try the games again.

Hello,

It may be a corrupted file somewhere that's affecting things. Do you use an external HD by chance or are all games on the console? You may have to do a full factory reset and start things fresh unless you can pin point where the corrupted file is. If you
reset keeping games and apps that won't delete any corrupted files that may exist. You need to reset entirely