My xbox one

Same here. I am not in the preview program.

I had the same thing happen to me, I turned my Xbox One S on and it acted like a new console. I have had it since launch.

Hi there XxDashy69xX.

While I understand this can be frustrating, more information can be helpful with this type of issue, for example if your console is shutting down and you are getting the error message for that issue, let us know, and how you have tried to resolve the issue.

As XBF Leonzo G mentioned, try this

trouble shooting guide, and see if anything there is of use, and let us know how it all goes.

Hello XxDashy69xX,

Thank you for bringing this issue to our attention. We recommend utilizing the article entitled

Troubleshoot Xbox One Unexpectedly Turning Off in order to resolve this issue. Be sure to let us know the results!

I'm kinda upset about this because we have tried "extended power cycle on the system and router and this does not solve this issue