My Xbox One X wont start up !!!

Hey IVI thanks for keeping in touch!

If the offline system update doesn't do the trick then the best bet would be a repair since the console is experiencing OS failure. As suggested by fellow XBF Amber M:

• Contact a Microsoft store near you,
• To submit a repair request yourself online, visit Device Support,
• Request a callback from Xbox Support.

Go ahead and give it a shot and let us know how it goes!

Hi IVI41,

Thanks for replying to keep us updated. If I'm understanding you correctly, you're attempting an Offline System update as recommended by Brad, but when you have the USB inserted in the console and the troubleshooting area up on your screen, you cannot
select the option to perform the offline system update. Since this is the case and you've been unable to perform a factory reset of the console or the offline system update, you may wish to go ahead and set up a repair for your console in order to correct
the start up error. You've got a couple of choices in how you'd like to set up a repair:

• Contact a Microsoft store near you,
• To submit a repair request yourself online, visit Device Support,
• Request a callback from Xbox Support.

It's going to ask if you want help from the virtual agent select
no thanks,pick the category(Games)and just pick a contact method
(request a call from support or Chat is faster).



I hope this helps a bit more and please let us know the results.

Won't let me select the offline update.

Cant even select the offline update..

Won't let me select the offline update and also the reset to factory setting doesn't work..