My Xbox one x will not remain connected to the internet.

that could be a hardware problem, you should take your xbox to a microsoft store so they can check it

Hello CYI,

We understand that you're experiencing an issue regarding the constant disconnection of your Xbox One X console.

It is our suggestion to follow the steps through our Xbox One random disconnect solution support article for direct
assistance with this exact issue.

Try this and let us know if this works.

Best wishes!

Hello, check this following link and be sure to run this test, and let us know the results, keep in mind that are 3 possible steps if the first ones doesnt work for you



https://support.xbox.com/en-US/xbox-one/networking/random-disconnect-solution



You can also find other possible ways to solve this issue in the following link:



https://support.xbox.com/en-US/xbox-one/networking/connection-solution

Verify the speed of your console’s Internet connection. To verify the speed of your Internet connection, run the Xbox One console speed test:

1. Press the Menu button on the Xbox One controller.
2. Select Settings.
3. Select Network.
4. Select Detailed Network Statistics.
5. The results should appear in a few moments.

Write down the following information from your speed test results:

• Download speed
• Upload speed
• Ping
  Note Having this information handy will make the discussion easier if you have to contact your ISP later.
  

Compare your speed test results to the following speeds, which we recommend as minimum requirements for the best connection experience:

[table][tr][td][td]Online gaming [/td][td]SD video streaming [/td][td]HD video streaming [/td][/tr][tr][td]Download speed [/td][td]3 megabits per second [/td][td]1 megabit per second [/td][td]3.5 megabits per second [/td][/tr][tr][td]Upload speed [/td][td]0.5 megabits per second [/td][td]N/A [/td][td]N/A [/td][/tr][tr][td]Ping [/td][td]Less than 150 milliseconds [/td][td]Less than 150 milliseconds [/td][td]Less than 150 milliseconds [/td][/tr][/table]

Please keep in mind that these are the minimum requirements in order for a game or app to have a “Certified” experience. The higher your connection speed, the better your experience will be.

The Xbox factory reset on the series X still did not work, it wouldn’t connect to the network. I connected my original Xbox one (2014) back up to my monitor and I was able to play online games just fine on there, same Microsoft account and internet that the series X was not connecting too. My Xbox series x keeps saying it has a hardware issue when trying to connect the internet, I’m pretty sure this proves it’s a physical problem with the hardware on my Xbox. I still have warranty on it and can return it and trade in for a new one. I’ll try doing this and seeing if the trade in one works.