My Xbox One X struggling on Recent Youtube 4K Videos (UPDATED)

USAHHH · Jan 22, 2019

I have my first Xbox ever for about 1 month and im already havings issues with it . My Xbox one X while playing some 4k videos on Youtube app randomly freezes the picture in the video and keep it grey or greenish for
a few secs while audio keep playing . I have been trying a few videos and looks like the 4k videos that do this are recent the oldest video that i had the freezing issue was uploaded 4 weeks ago .
This freezing issue is very anoying . Im looking for solution , theres anybody else having this issue ? Is my Xbox one X faulty ?

UPDATE 1 : I can say the Xbox one X is struggling reason why if go to advance settings in a video on youtube APP and wait the freeze grey /green screen happean i see
on dropped frames go up 100 to 500 dropped frames (depending for how long the video freeze) .

UPDATE 2 : I already thinked about a possivle bug on youtube app on xbox one x so i had a ideia of downloading 1 youtube video on my computer , copy to my external HDD
NTFS and run it via media player app . First time i run it didnt freeze a single time during the entire video (video 4 min long) then i run other VIDEO (a old 4k video that allways worked fine) after that i run the downloaded video again but this time it
freeze like it does on youtube app . This prove the Xbox one X is having a hard time rendering the video and is nothing wrong with the youtube app it does the same on media player via USB .

UPDATE 3: 3 days ago i try run it again on media player via USB but for my suprise i was able to run it 3 times (2 in a row) without a single freeze . It
seems the Xbox One X struggles less on Media player .

UPDATE 4 : I power cycle once a day my xbox one x , i really need that ppl let me know if this happean on their Xbox one X aswell , only that
way i can know if my Xbox One X is factory defected . Once again old 4k videos before decembre 7 2018 work fine .

:)

XBF Leo G

Hello!

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will be more
than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming!

FreakRoach

Google has started using a different encoding format on YouTube. YouTube videos are ow VP9 encoded and not HEVC. Also, Google has been deliberately throttling videos on some devices, and I won't be surprised Xbox be one of those, based on the fact they
don't release their apps for Windows ecosystem.

I don't think this is a hardware problem but Google needs to update the YouTube app. When you downloaded the video to the USB it would still be VP9 encoded.

I'm not saying that all VP9 videos will not work, but it depends whether they were encoded properly and the amount of throttling being done by Google.

USAHHH

Hey Usahh thanks for keeping in touch,

We apologize for the inconvenience this has caused but rest assured we are here to help. Before we get started however, we need a bit more information, is the console connected directly to the wall outlet? What other troubleshooting has been attempted (to
not be repetitive) Let us know so we can get this figured out and you back to enjoying the 4k capabilities!

Yes , i already tryed all the basic stuff . Except conecting the power cable directly to the wall . how can i turn the TV and console on same time ? without using something like this .

https://www.google.com/search?q=triplas+el%C3%A9ctricas&rlz=1C1DVCP_enPT463PT463&source=lnms&tbm=isch&sa=X&ved=0ahUKEwiZ0pq56PbfAhURDxQKHQrcBz0Q_AUIDigB&biw=1366&bih=626#imgrc=NNytUCdYBAa70M:

I dont think thats the problem anyways since the console was no power issues .

Cherry Dolphin

Hello,

For Troubleshooting 4K and HDR on Xbox One X and Xbox One S please hit this Link

Cheers

USAHHH

I have 50M down . Fortunately , my isp doesn't throttle like the big boys do . To me , it looks like a dying video card . I tested it today after being on less than 5 minuets to rule out heat buildup . Watched a 1.5 minuet 4k video & bam . Screws
up right at the end of the video . Strangely , it also does it when watching non-demanding tech channel videos that stream 4k 30p . I know the original launch Scorpios had an overheating issue , but mine's not one of them . I just hope the console isn't dying
out already . BTY , it plays 4k blu-rays and Netflix 4k just fine . Seems only to affect YouTube .

So you have the same problem ?

Sadly i dont have any 4k bluray movie yet to trie or netflix .

I try a 1080p bluray Casino royal and worked fine but the problem is in 4k not lower res .

My Xbox One X struggling on Recent Youtube 4K Videos (UPDATED)