My Xbox One X struggling on Recent Youtube 4K Videos (UPDATED AND REOPEN)

USAHHH · Mar 5, 2019

I have my first Xbox ever for about 1 month and im already havings issues with it . My Xbox one X while playing some 4k videos on Youtube app randomly freezes the picture in the video and keep it grey or greenish for a few secs while audio keep playing
. I have been trying a few videos and looks like the 4k videos that do this are recent the oldest video that i had the freezing issue was uploaded 4 weeks ago . This freezing issue is very anoying . Im looking for solution , theres
anybody else having this issue ? Is my Xbox one X faulty ?

UPDATE 1 : I can say the Xbox one X is struggling reason why if go to advance settings in a video on youtube APP and wait the freeze grey /green screen happean i see on dropped frames go up 100 to 500 dropped frames (depending for how
long the video freeze) .

UPDATE 2 : I already thinked about a possivle bug on youtube app on xbox one x so i had a ideia of downloading 1 youtube video on my computer , copy to my external HDD NTFS and run it via media player app . First time i run it didnt
freeze a single time during the entire video (video 4 min long) then i run other VIDEO (a old 4k video that allways worked fine) after that i run the downloaded video again but this time it freeze like it does on youtube app . This prove the Xbox one X is
having a hard time rendering the video and is nothing wrong with the youtube app it does the same on media player via USB .

UPDATE 3: 3 days ago i try run it again on media player via USB but for my suprise i was able to run it 3 times (2 in a row) without a single freeze . It seems the Xbox One X struggles less on Media player .

UPDATE 4 : I power cycle once a day my xbox one x , i really need that ppl let me know if this happean on their Xbox one X aswell , only that way i can know if my Xbox One X is factory defected . Once again old 4k videos before decembre
7 2018 work fine .

UPDATE 5 : So today i tried watch a 4k video on microsoft edge (not from youtube btw) 5 secs in the video and half of the video turn solid green then i lower res. down to 1080p video start working fine . Then i research on google and find ppl comenting
about the Xbox one X and S having solid green screen while reproduce 4k videos on microsoft edge . So i download the video on my computer copy to USB and run it via media player, no green screen here but the video stutters alot with pixelation and a few secs
after the console stop the video with a message (Can't play.This aplication need to be Restarted 0xc00d11c6 (0x800700e) ) .

So i restart the console instead , run video again still having lots of stuttering and pixelation but this time console give me the same error after 2 minutes . This the most powerfull game console that struggles with 4k videos ? really microsoft
? what a disappointment ...

UPDATE 6 : (24 January 2019) I try soft factory reset (keep games and apps) first thing i try was youtube and a 4k video that was freezing , 15 seconds into the video bam greenish screen .

UPDATE 7: (25 Febuary 2019) Yesterday while downloading Dead or alive 6 demo i start Netflix app and start looking for a movie to watch suddently the screen turns black and the Xbox One X shut itself off . I put my hand near the back the console i notice
it was a bit hot (which i think is normal ??? it was on for 2 hours after a 30 min. break) , then i turn it back on with the controller finish download demo first (it was at 86%) then go bk to netflix and watch 2 movies (3 hours long) not turning off this
time . You guys think my 2 months old xbox is already dying off ? Im very frustrated right now , and please dont close my post .

:)

XBF Chris J

Hello Jackal,

Thank you for posting here on the Xbox forums. I would like to point out that it is not up to Microsoft to update the Youtube app. You tube would have to do that. So if the issue truly lies with the app, then you tube will have to provide the update.

This thread is a bit old, so it will be locked due to its age. If you require support, or would like to start a discussion, please create a new thread. We will be happy to help you there!

JACKAL 762

This has been ongoing since I received my OLED E8 in February. It's obviously an issue with the YouTube app on the Xbox. Like everyone has stated (in other forum posts associated with the same issue) the videos work fine when played from the TV app. Also
i have 0 issues watching UHD Movies or playing games. So quit saying it has to due with bandwidth or your Xbox settings. We have narrowed it down to the app for you, now bring out an update for YouTube and solve the problem already. Not sure why this issue
keeps getting locked, when it's clearly not fixed

XBF George L

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble watching 4K videos from YouTube. From the sounds of it it seems like you've tried a lot of troubleshooting steps already. Based on the issue you're describing
I would recommend taking a look at this support article:
Troubleshooting 4K and HDR on Xbox One X and Xbox One S. If you've exhausted all other options or troubleshooting then you can take a look at

Getting your Xbox console or Kinect sensor serviced.

Hope this helps!

chazster1337

Hi Jackal,

This could be due to Microsoft not being responsible for You tube. This is only hosted by Microsfot.

Original Heho

Add me to the list of people with this problem. The volume goes down every time you skip from one video to the next, be it with the d-pad, shoulder buttons, analog stick, or just letting it play through. Then sometimes, if you select enough random videos,
one of them will make it go back up to 10. Quit and reopen is easier.

Why would the youtube app even have its own volume setting separate from the system?

I love my One but I would love even more for any of the updates to not break basic functions.

My Xbox One X struggling on Recent Youtube 4K Videos (UPDATED AND REOPEN)